The company also conducted a company-wide AI Literacy Program and trained 100% of its workforce, aiming at a 30% increase in Operational Efficiency
Financial Software and Systems (FSS), a global bank-tech and payment processing company, today announced a landmark achievement: it has become the first in the industry to ensure a 100% AI-literate workforce of over 1,500 employees.
The company-wide AI Literacy Program, conducted entirely in-house, was completed in July 2025 and marks a major step in embedding artificial intelligence (AI) into every layer of FSS’s operations and culture. The training covered foundational AI concepts, ethical usage, and practical applications in financial services. Every employee cleared the mandatory assessment with the required 80% pass score, ensuring that AI adoption is now a collective organisational capability. Post the training, FSS conducted a survey, to analyse the impact on the productivity of employees and the ways in which the employees will apply their learnings.
Data from the AI training revealed:
Post-training insights indicate that FSS’s workforce is ready to apply AI at scale across fraud detection, compliance, customer engagement, and process automation:
- 89% of employees reported confidence in using AI tools in their day-to-day roles.
- 92% expressed interest in advanced training on generative AI, predictive fraud analytics, and AI-driven personalisation.
- 94% gave positive feedback for the program, showing strong grassroots support for FSS’s AI-first transformation.
- 69% found the training highly relevant to their immediate responsibilities, applying AI directly to secure payment architectures, transaction monitoring, and customer service.
A 2025 IDC/ Microsoft CEO Priorities study found that 66% of CEOs report measurable business benefits from generative AI initiatives, particularly around enhancing operational efficiency and improving customer satisfaction.
This underscores why FSS’s all-employee AI upskilling is both timely and strategically pivotal. Following the success of this program, FSS will launch Level 1 and Level 2 advanced AI training for eligible employees. These modules will focus on generative AI, predictive fraud analytics, AI-powered personalisation, and advanced data models, further strengthening FSS’s position as a global bank-tech innovator.
Anand Mitkari, Executive Vice President – Corporate, FSS, stated. ““Artificial Intelligence is no longer a future or ambition; it is becoming the way of doing business and shaping the present landscape of payments. By becoming the first bank-tech and payment processing company with 100% AI literacy, we are making AI a part of everyone’s work, and not restricted to just specialists. With AI fluency developing across our workforce, we anticipate driving significant operational efficiency and targeting reduction in processing turnaround times within the next 12 months. This momentum will help us deliver more intelligent, secure, and scalable solutions and experiences for our customers worldwide.”
FSS’s industry-first initiative underscores the belief that learning is a continuous journey one that must permeate every layer of the organisation, from top management to front-line staff. By fostering AI literacy across its entire workforce, including the leadership team who participated fully in the program, FSS is equipping its people not just developers with the tools to harness AI effectively and ethically.